Method 9

I have watched people using IM and  online chatting, but had never personally used it as a method of communication.  The chat experience was very easy, yet personally I see myself using IM for personal chats, not in the library setting.  The structure of my library day would not be conducive to this form of communication, since I am rarely at my desk/computer.  I can see that in an academic/public library this would be a valuable resource, especially for reference questions.